Need help?
Frequently Asked Questions
general
The Z Hut is designed to shade your face from direct sunlight while still allowing the rest of your body to enjoy the sun.
As the sun changes its angle, you can adjust the roof for more or less shade. If you want complete coverage for your face, we customers highly recommend the Sol Visor accessory.
Absolutely. The roof can be adjusted from full facial shade to completely open, giving you full control over your level of coverage.
If you don't want to shade your face, you can simply loosen the roof locking bolts and have the roof tilted fully backwards. Allowing you to relax with your head elevated on The Z Hut's pillow.
Yes. The integrated pillow offers three elevation settings for laying on your back reading a book. You can also set it to flat, for those who enjoy laying on their stomach.
Product
The Z Hut is crafted with a high-quality Sapele Hardwood and Beech Wood frame, 304 stainless steel hardware, and OEKO-TEX 100% solution-dyed acrylic fabric, which is water, fade, and mold resistant.
Our fabric is rated UPF50+ designed to shade sensitive facial skin while you relax.
The Classic Z Hut weighs just 2.1 kg, making it lightweight and portable. Effortlessly carry it in one hand with the carry handle, or for hands-free transport, we recommend trying the Spalla Strap.
For general cleaning, wipe clean with damp cloth. For stains, gently clean with soapy water and a soft cloth or brush. Wipe away any sand before folding. Allow to fully air-dry after use. Do not machine wash or attempt to remove covers.
Shipping & Delivery
We ship worldwide to over 20 countries and regions:
Domestic:
- Australia – from $9.99 AUD (2-7 business days)
North America:
- United States – from $11.90 USD (6-11 business days)
- Canada – from $9.90 CAD (6-12 business days)
- Mexico – from 249 MXN (7-13 business days)
Europe:
- Austria, Belgium, Denmark, Finland, France, Germany, Italy, Netherlands, Portugal, Spain – from €9.90 EUR (7-12 business days)
- United Kingdom – from £9.90 GBP (7-12 business days)
- Switzerland – from 9.90 CHF (7-12 business days)
- Poland – from 49 PLN (8-13 business days)
- Sweden – from 149 SEK (8-13 business days)
- Denmark – from 99 DKK (7-14 business days)
Asia-Pacific:
- New Zealand – from $9.90 NZD (5-9 business days)
Middle East:
- Israel – from 29 ILS (9-14 business days)
- Qatar – shipping available (9-15 business days)
- United Arab Emirates – from 29 AED (6-10 business days)
Other Regions:
- Brazil – from 49 BRL (9-14 business days)
- Chile – from 19,000 CLP (8-14 business days)
- South Africa – from 99 ZAR (9-15 business days)
Delivery times are estimates. Final shipping cost calculated at checkout based on your location and order details.
It depends on where you are around the world. Orders processed here in Australia will take 3-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email and at checkout.
For more information, visit Shipping & Delivery.
All international orders are dispatched from Australia via Australia Post. Once your parcel arrives in your destination country, it is handed over to the local postal service or a trusted delivery partner for final delivery.
This is standard practice for international shipping and allows parcels to be delivered efficiently within each country. Your tracking number will continue to update as the parcel moves through the local delivery network.
For more information, visit Shipping & Delivery.
Once your order has been dispatched, you’ll receive a confirmation email with your tracking details. Remember to check your Spam/Junk folder. You can use this link at any time to follow your delivery’s progress.
For more information on tracking, visit Track My Order.
If you need to change your order, please contact us immediately and we may be able to facilitate this. We process orders quickly, and once our warehouse has processed your order we will be unable to make changes.
Once orders have been confirmed in our system they are unable to be cancelled.
Yes. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these maybe necessary to release your order from customs on arrival. The Z Hut will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination's import duty, customs and local sales taxes, as well as it's rules and regulations for importing foreign goods and products. If a delivery attempt has been made and the item was not collected and has been returned to us, you will be required to pay the re-delivery fee and the duty tax for re-import of your items. If you do not wish to do this, the product will be abandoned and you will not be liable for a refund.
Occasional delays can occur, particularly during peak or sale periods. While delivery timeframes are estimates and cannot be guaranteed, most parcels continue moving and arrive shortly after the expected window.
We recommend checking your tracking link for the latest updates. If your parcel appears delayed, contacting your local shipping carrier with your tracking number will provide the most accurate and up-to-date information.
Once your order has been dispatched, delivery is handled by the selected shipping carrier. If your parcel appears to be lost, we recommend contacting the carrier directly and quoting your tracking number, as they will have the most up-to-date information.
While The Z Hut is not responsible for parcels that are lost, damaged, or stolen in transit, please feel free to contact us if you need assistance or documentation to support your enquiry with the carrier.
Once an order has been dispatched, we’re unable to make changes to the delivery address. In this case, we recommend contacting the shipping carrier directly for assistance.
If your order has not yet been dispatched, we may be able to update the delivery address. Please contact us as soon as possible with your order number and the correct address details.
Orders
Write a clear and concise answer to guide your customers.
Still have a question? Contact us.

